Manage email notifications

There are multiple ways you can set up the email notifications to your team members:

Deactivate emails to the main account email

At Serviceform, it's predefined that the main account email will receive a notification for each submission. It means that every time there's a new lead, an email will be sent to the main account email.

If you want to turn off that setting, just unselect this option on Settings:

This setting is optional for each chatbot, so you can receive the notifications from chatbot nº1, but remove them from chatbot nº2
 

Send all the submissions to other emails

On settings, add as many emails as you want to "Email copy" just separate the different emails with a comma.

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This way, the emails that you add here, will receive an email for every submission on that chatbot.

Route Responses

You can route responses regarding distinct topics, to different persons on your team. To do this, you have to set the emails on a "Select one" type of question 

We made a quick video so you can see how to do it: